Introduction
At BuyWal, led by CEO Tayyeb Durrani, we are committed to your satisfaction. If you’re not happy with your purchase, our straightforward refund process ensures a hassle-free experience. Please read our refund policy below for details.
Eligibility for refunds
To qualify for a refund, your item must:
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Be unused and in the same condition as received.
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Be in its original packaging.
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Be returned within 30 days of delivery.
Non-refundable items
The following items are not eligible for refunds:
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Personalized products, perishable goods, and gift cards.
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Items damaged due to misuse or improper handling.
How to request a refund
To initiate a refund, follow these steps:
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Contact us at info@buywal.com to request a return authorization.
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Securely package the item in its original packaging.
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Ship the item to our address in Marseille, France, using a trackable shipping method.
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Upon receipt and inspection, we will notify you of your refund’s approval status.
Refund processing
Approved refunds will be processed within 5–7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Defective or damaged items
If you receive a defective or damaged item, contact us immediately at info@buywal.com with photos of the issue. We will arrange a replacement or refund at no additional cost.
Exchanges
To exchange an item for a different size, color, or product, contact us at info@buywal.com. Exchanges are subject to availability.
Contact us
For questions about our refund policy, email us at info@buywal.com.