Effective Date: November 24, 2024

At BuyWal.com, we are committed to providing a hassle-free shopping experience. Our Return Policy ensures that you can shop with confidence. If you’re not completely satisfied with your purchase, you may return eligible items in accordance with the terms outlined below.

1. Eligibility for Returns

You may request a return if:

• The item is defective, damaged, or incorrect upon arrival.
• The item is unused, in its original condition, and in its original packaging (if applicable).
• The return request is initiated within the specified return window (e.g., 14 or 30 days from delivery, depending on the item).

Certain items may not be eligible for returns, including:

• Perishable goods (e.g., food, flowers).
• Personal care products, cosmetics, or intimate items if the packaging has been opened.
• Customized or made-to-order products.
• Items marked as "Final Sale" or "Non-Returnable."

Please check the product page for specific return eligibility.

2. How to Initiate a Return

To initiate a return:

1. Log into your BuyWal.com account and navigate to My Orders.
2. Select the item you wish to return and click Request Return.
3. Follow the on-screen instructions to generate a return authorization.
4. Print the return shipping label provided (if applicable).

For assistance, you can contact us at info@buywal.com.

3. Return Shipping

• If the return is due to a defective or incorrect item, BuyWal.com will cover the return shipping costs.
• For other returns (e.g., change of mind), the customer may be responsible for return shipping fees.

4. Refund Process

Once your returned item is received and inspected:

• A refund will be processed to your original payment method.
• Refunds typically take 5–10 business days to reflect in your account, depending on your payment provider.

Shipping fees (if any) may not be refundable unless the return is due to an error on our part.

5. Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

6. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or altered.
• Gift cards or downloadable products.
• Products without their original packaging or labels.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@buywal.com. Include photos of the issue to expedite resolution.

8. Policy Updates

This Return Policy may be updated periodically. Any changes will be posted on this page with the new effective date.

Contact Us

If you have questions or need assistance with a return, please contact us at:

• Email: info@buywal.com

Thank you for shopping at BuyWal.com!